Unmoderated User Testing Tip

Users can become disoriented during testing. If one task fails and leaves a user on an unexpected screen, the next task may be compromised. Reset a user’s position at the beginning of each task to preserve its integrity.

Example:

  • Task #1: “Find X…”
  • Task #2: “Return to home page, find Y…”
  • Task #3: “Return to home page, find Z…”