Coffee cup

Introduction

Every day, people like you and me experience the world. We wake up, pour a cup of coffee, and try to avoid stepping on the cat. Our day has just begun. Thousands of experiences await us, ranging from the trivial to the time-consuming: we peek at our phones and note our busy schedules, or we close our eyes and imagine a long, relaxing vacation under the sun. Some experiences are good. Some are bad. Most are somewhere in between. Yet, despite the many experiences we have, we are often unprepared to design new ones.

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Panda

Reciprocity

Years before the American President Richard Nixon stretched out his arms to form his famous V-sign, he was wrapping them around a pair of Chinese giant pandas named Ling-Ling and Hsing-Hsing. The two bears likely did not realize they were a part of a much larger embrace between two distant countries, brought together by international diplomacy and the power of reciprocation: a concept that spans borders, as well as every facet of user experience design.

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Old TV

Demographic Personas

With its feathered haircuts, tight-fitting pant suits, and abundant chest hair, the long-running game show, The Dating Game, filled American TV screens and living rooms with bawdy singles and hopeless romantics for over three decades. It ran from 1965 to 2000. It started in the Age of Aquarius and ended in the Internet Age, thereby amounting to the longest-running, most-viewed study on dating habits, people, and personas.

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